Technical Documentation¶

This section provides in-depth technical documentation covering solution architecture, infrastructure requirements, integration guides, and system design.

Overview¶

The technical documentation includes:

Solution Architecture - High-level system design and architecture
Infrastructure Requirements - AWS resources and configuration
Integration Guides - Third-party system integration
Database Design - Data models and schema
API Documentation - REST APIs and MCP tools
Gateway Architecture - HTTP gateway and MCP server

Available Documents¶

Solution Architecture¶

Comprehensive solution architecture document covering the entire platform design, components, and interactions.

📄 View Solution Architecture

Infrastructure Requirements¶

Detailed AWS infrastructure requirements including services, configurations, and best practices.

📄 View Infrastructure Requirements

Integration Documentation¶

Webex Contact Center Integration¶

Complete guide for integrating with Webex Contact Center APIs.

📄 View Webex Integration Guide

Implementation Questions¶

Key questions and answers about Webex CC implementation.

📄 View Implementation Questions

Call Recording Pseudocode¶

Detailed pseudocode for call recording processing algorithms.

📄 View Call Recording Pseudocode

System Architecture¶

High-Level Architecture¶

graph TB
    Client[Client Applications] --> ALB[Application Load Balancer]
    ALB --> ECS[ECS Fargate Services]

    ECS --> DDB[(DynamoDB)]
    ECS --> S3[(S3 Buckets)]
    ECS --> Glue[AWS Glue]
    ECS --> Secrets[Secrets Manager]
    ECS --> SSM[Parameter Store]

    ECS --> Webex[Webex CC API]
    ECS --> OpenAI[OpenAI API]

    Glue --> Athena[Amazon Athena]
    S3 --> Athena

    CloudWatch[CloudWatch] --> ECS
    CloudWatch --> Lambda[Lambda Functions]

Component Architecture¶

The platform consists of several key components:

Backend Services¶

Gateway Service - HTTP API gateway and MCP server
Call Processing Service - Handles call recording processing
Journey Service - Manages multi-stage workflows
License Service - Enterprise licensing management
Analytics Service - Real-time analytics and reporting

Storage Layer¶

DynamoDB Tables - Transformation system, license, WXCC tracking
S3 Buckets - Call recordings, logs, simulator data
AWS Glue - Analytics database and ETL

Integration Layer¶

Webex CC API - Call and task retrieval
OpenAI API - Transcription and analysis
AWS Services - Native AWS integrations

Technical Specifications¶

Programming Languages¶

Backend: Python 3.11+
Frontend: TypeScript, React
Infrastructure: Terraform (HCL)
Scripts: Bash, Python

Frameworks & Libraries¶

FastAPI - REST API framework
Pydantic - Data validation
Boto3 - AWS SDK
OpenAI SDK - AI capabilities
React - Frontend framework

AWS Services¶

Compute¶

ECS Fargate - Containerized services
Lambda - Serverless functions

Storage¶

S3 - Object storage
DynamoDB - NoSQL database
EFS - File storage (optional)

Analytics¶

AWS Glue - Data catalog and ETL
Amazon Athena - SQL queries on S3
CloudWatch - Logs and metrics

Security¶

IAM - Access management
Secrets Manager - Secrets storage
Parameter Store - Configuration
VPC - Network isolation

API Endpoints¶

REST APIs¶

/api/v1/journeys/* - Journey management
/api/v1/license/* - License operations
/api/v1/simulator/* - WXCC simulator
/api/v1/analytics/* - Analytics queries
/health - Health check

MCP Tools¶

journeys_tool - Journey operations
logs_and_reports_tool - Logging and reports
wxcc_simulator_tool - Simulator control
license_tool - License management

Development Environments¶

LocalStack¶

Local AWS emulation for development: - No AWS costs - Rapid development cycle - Isolated testing - Full feature parity

Real AWS¶

Production and staging environments: - ECS deployment - IAM role-based access - SSM/Secrets Manager config - CloudWatch monitoring

Database Design¶

DynamoDB Tables¶

Transformation System Table¶

Stores journey, stage, and job execution data.

License Table¶

Manages enterprise licenses and subscriptions.

WXCC Tracking Table¶

Tracks processed Webex CC calls to prevent duplication.

AWS Glue Database¶

Analytics database with tables for: - Call metadata - Transcripts - Analysis results - Journey execution logs

Security Architecture¶

Authentication & Authorization¶

API key authentication for gateway
IAM role-based access for AWS services
Cognito integration (optional)
License key validation

Data Security¶

Encryption at rest (S3, DynamoDB)
Encryption in transit (TLS)
Secrets Manager for sensitive data
VPC isolation

Compliance¶

AWS Well-Architected Framework
SOC 2 considerations
GDPR compliance support
Data retention policies

Additional Resources¶

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