Policies
8 governance policies that constrain entity operations, workflow execution, and business rules across the supply chain ontology. Each policy is defined in enterprise-knowledge/policies/ as a Markdown file.
Policy Summary
#
Policy
ID
SCOR
Risk
Owner
Constrains
1
Inventory Policy POL-INV-001
Plan
High
Supply Chain Operations
Inventory_Position, Batch_Master, Warehouse_Transfer
2
Procurement Policy POL-PROC-001
Source
High
Procurement Department
Vendor_Master, Oracle_Purchase_Order, Purchase_Requisition
3
Quality Policy POL-QA-001
Make
Critical
Quality Assurance
Quality_Inspection_Lot, Quality_Test_Result, Batch_Master
4
Supply Chain Risk Policy POL-SCR-001
Source/Enable
High
SC Risk Management
Vendor_Master, Source_List, Market_Signal
5
Pricing & Discount Policy POL-PRICE-001
Deliver
High
Commercial / Revenue Mgmt
Account, Opportunity, Campaign
6
Sustainability Policy POL-ESG-001
Enable
Medium
Sustainability & Corp Affairs
Plant_Master, Material_Master, Shipment
7
Data Freshness Policy POL-DATA-001
Enable
Medium
Data Engineering / IT Ops
All integration feeds
8
Order Fulfillment Policy POL-OFC-001
Deliver
High
Order Mgmt / SC Operations
Delivery_Document, Oracle_AR_Invoice, Return_Order
1. Inventory Policy
ID: POL-INV-001 | SCOR: Plan | Systems: SAP, Oracle ERP
Rule Area
Key Rules
Safety Stock Min days-of-supply: A=7 days, B=14 days, C=21 days; recalculated weekly from demand forecast variance
Reorder Point Average Daily Demand x Lead Time + Safety Stock; auto-trigger when Unrestricted_Qty falls below
Expiry Windows 90d: accelerate sales; 60d: markdown/redistribution mandatory; 30d: final action; 7d: donate/destroy
FIFO Enforcement Oldest batch shipped first; exception requires Supply Chain Manager approval
Rebalancing Trigger: Plant A >45 days AND Plant B <5 days same SKU; approval: <$50K auto, >$50K SC Manager
Markdown Authority 0-15%: Store/Depot Manager; 15-30%: Regional Manager; >30%: SC Director
Cycle Counts A: monthly, B: quarterly, C: semi-annual; >5% variance triggers investigation
2. Procurement Policy
ID: POL-PROC-001 | SCOR: Source | Systems: SAP, Oracle ERP, Google Drive
Rule Area
Key Rules
Approved Vendors All procurement must use SAP Source_List vendors; non-listed vendor = maverick spend requiring VP Procurement approval
PO Approval <$10K auto; $10-50K Procurement Manager; $50-250K Procurement Director; >$250K VP + CFO; >$1M Board
Competitive Bidding 3+ quotes required >$50K; sole-source only for patented materials or emergency
Three-Way Match PO qty vs GRN qty vs Invoice qty; tolerance: qty +-2%, price +-5%; escalation after 5 business days
Maverick Spend Definition: non-contracted vendor for contracted material OR price >5% above contracted rate; target: <5% of spend
Payment Terms Standard: Net 30; payment blocked until three-way match clears
3. Quality Policy
ID: POL-QA-001 | SCOR: Make | Systems: SAP, File Uploads
Rule Area
Key Rules
Inspection New vendors: 100% incoming inspection; Established: sampling per AQL; Every batch: final inspection before release
Spec Limits Each Material_Master has defined spec limits per test; out-of-spec = automatic batch hold
Batch Hold/Release Failed test: Batch_Master.Status = Blocked; Minor: QC Manager release; Major: Quality Director; Critical food safety: no release
Repeat Failure Escalation 1 fail: QC Supervisor; 2 consecutive: QC Manager + root cause; 3+: STOP line + Plant Manager + Quality Director
Recall Trigger: consumer safety risk, regulatory notification, systematic contamination; full trace in <30 minutes
Lab Report NLP Extraction confidence >0.85: auto-populate; <0.85: mandatory manual verification
Retention All QC records retained 5 years minimum; regulatory audit access within 24 hours
4. Supply Chain Risk Policy
ID: POL-SCR-001 | SCOR: Source/Enable | Systems: SAP, Oracle, Social Listening, Google Drive
Rule Area
Key Rules
Risk Score Composite 0-100: Delivery Reliability 30%, Financial Health 20%, Geographic Risk 15%, Quality 15%, Contract 10%, External 10%
Risk Tiers 80-100: Low (standard monitoring); 60-79: Medium (quarterly review); 40-59: High (monthly review + improvement plan); 0-39: Critical (freeze POs, activate alternatives, executive escalation)
Single-Source No ABC Class A material may have only one approved vendor; exception: patented ingredients with VP approval; qualification deadline: 90 days
Disruption SLA Critical: 2h assessment + 4h mitigation; High: 8h assessment + 24h plan; Medium: 48h assessment
Commodity Monitoring Alert when Change_Pct_30D exceeds +-15%; trigger hedging review with Finance
Re-evaluation All active vendors re-scored monthly; new vendors within 5 business days
5. Pricing & Discount Policy
ID: POL-PRICE-001 | SCOR: Deliver | Systems: Salesforce, Oracle ERP
Channel/Tier
Modern Trade
General Trade
HORECA
E-commerce
Platinum
18%
15%
20% flat
10% flat
Gold
15%
12%
20% flat
10% flat
Silver
12%
10%
20% flat
10% flat
Rule Area
Key Rules
Margin Floor No transaction below 15% gross margin; exception requires Commercial Director + documented justification
Promotion Stacking Tier + campaign discount combined max 25%; BOGO limited 1 per customer per campaign; overlap on substitutable SKUs prohibited
Price Change Approval Within tier max: auto; exceeds by <=5%: Regional Sales Manager; >5%: Commercial Director; below margin floor: CFO
Trade Spend Cap 8% of trailing 12-month revenue per account; excess requires VP Sales approval
6. Sustainability Policy
ID: POL-ESG-001 | SCOR: Enable | Systems: SAP, Oracle, Social Listening, Google Drive
Rule Area
Key Rules
Carbon Targets 5% year-over-year reduction in kg CO2e per liter of beverage produced
Water Targets <2.0 liters water per liter beverage by 2027; plants exceeding 2.5 L/L for any week require investigation
Packaging Recycled content: 2025=30%, 2026=40%, 2027=50%; all new launches minimum 25%; Recyclability_Score target >3.5
Energy 3% year-over-year improvement in kWh per 1,000 liters; plants >10% over budget flagged for energy audit
Waste Perishable waste target <3%; food donation rate >40% of near-expiry safe product
Sentiment Response Brand_Sentiment on ESG topics <30 for 7+ days: notify Corporate Affairs within 24 hours
Non-Compliance Plant miss: review within 10 days; Corporate miss: Board ESG Committee within 30 days
7. Data Freshness Policy
ID: POL-DATA-001 | SCOR: Enable | Systems: All
Structured System SLAs
Source
Data
SLA
Salesforce CRM
Accounts, Opportunities, Campaigns
Near real-time (<5 min)
SAP Inventory
Inventory_Position, Batch_Master
Daily (by 06:00 UTC)
SAP Master Data
Material_Master, Vendor_Master, Plant_Master
On-change + daily full sync
SAP Transactions
Production_Order, Goods_Receipt, Delivery_Document
Near real-time (<15 min)
Oracle Finance
AR_Invoice, AR_Payment, GL_Journal
15-minute sync interval
Oracle Operations
AP_Invoice, Purchase_Order, Cost_Accounting
15-minute sync interval
Unstructured Source SLAs
Source
Data
SLA
Google Drive
Contract_Document, Sustainability_Report
On-upload + daily scan
File Uploads
Invoice_Upload, Lab_Report_Upload
On-upload, processing within 30 min
Social Listening
Market_Signal, Brand_Sentiment, Commodity_Price
4-hour refresh (critical signals immediate)
Staleness Rules
2x SLA gap: alert Data Engineering
3x SLA gap: mark data as stale, exclude from AI workflow inputs
8. Order Fulfillment Policy
ID: POL-OFC-001 | SCOR: Deliver | Systems: Salesforce, SAP, Oracle ERP
Rule Area
Key Rules
Order Acknowledgment Closed_Won in SAP within 4 hours; Express/Critical within 1 hour
Fulfillment SLA Standard: 5 business days; Express: 2 business days; Critical: same/next day
Three-Way Match Opportunity qty vs Delivery qty vs Invoice qty; tolerance: qty +-2%, price +-5%
Credit Hold AR_Balance >80% of Credit_Limit: new orders held; On Credit_Hold: all shipments blocked
SLA Breach 80%: alert fulfillment team; 100%: Regional SC Manager + customer comms; 120%: VP Supply Chain
Partial Shipment Allowed if >70% available; remainder within SLA + 3 days; <70%: customer approval required
Return Processing Accepted within 30 days; credit note in Oracle within 5 business days of receipt
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April 19, 2026
April 19, 2026