Functional Specifications¶
This section contains Product Requirements Documents (PRD) and functional specifications that detail what the platform does and how it meets business needs.
Overview¶
The functional specifications define:
- Product Requirements - What features and capabilities are required
- Design Specifications - How the platform is designed to work
- Functional Flows - Step-by-step process descriptions
- Task Definitions - Specific tasks and their implementations
Available Documents¶
Design Specifications¶
Comprehensive design specifications covering the platform architecture, user interface design, and system interactions.
Requirements Document¶
Detailed functional requirements covering all platform capabilities, features, and user stories.
Task Definitions¶
Specific task definitions and implementation details for development teams.
Key Functional Areas¶
Call Processing¶
- Automated fetching of Webex CC calls
- Call recording download and storage
- Transcription using AI/ML
- Metadata extraction and tagging
AI Analysis¶
- Transcript generation
- Sentiment analysis
- Topic extraction
- Quality scoring
- Compliance checking
Journey Management¶
- Multi-stage workflow orchestration
- Job scheduling and execution
- Progress tracking and reporting
- Error handling and retry logic
User Interface¶
- Dashboard for monitoring
- Call search and filtering
- Report generation
- Configuration management
Integration¶
- Webex Contact Center API
- AWS services integration
- OpenAI API integration
- Third-party system connectors
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