Integrations¶

6 system integration mappings that connect the Data Plane source systems to the Semantic Ontology Layer. Each integration is defined in enterprise-knowledge/integrations/ as a YAML file with field-level mappings, conflict resolution, and failure handling.

Integration Summary¶

#	Integration	Source	Target	Type	Frequency
1	BSS-CRM Sync	BSS / Billing	Salesforce CRM	Bidirectional	15-min + real-time events
2	CDR/Mediation Feed	CDR / Mediation	Ontology Layer	Unidirectional	Near real-time (<15 min)
3	OSS Alarm & Performance Feed	OSS / NMS	Ontology Layer	Unidirectional	Real-time alarms, 15-min counters
4	Field & Equipment Telemetry Feed	Field Systems	Ontology Layer	Unidirectional	Real-time telemetry, daily WO sync
5	Customer Interaction Feed	Contact Center	Ontology Layer	Unidirectional	Near real-time
6	External & Regulatory Feed	External Sources	Ontology Layer	Unidirectional	Daily scan

Integration Architecture¶

flowchart LR
    BSS["BSS / Billing"] -->|"#1 Bidirectional 15min + RT"| CRM["Salesforce CRM"]
    CDR["CDR / Mediation"] -->|"#2 Near RT <15min"| ONT["Ontology Layer"]
    OSS["OSS / NMS"] -->|"#3 RT Alarms + 15min Counters"| ONT
    FIELD["Field & Equipment"] -->|"#4 RT Telemetry + Daily WO"| ONT
    CC["Contact Center"] -->|"#5 Near RT"| ONT
    EXT["External / Regulatory"] -->|"#6 Daily Scan"| ONT

1. BSS-CRM Sync¶

ID: INTEGRATION_BSS_CRM_V1_0 | File: bss-crm-sync.yaml

BSS is source of truth for subscriber master, plan/product, billing status, and ARPU. CRM is source of truth for interactions, retention offers, case outcomes, and campaign responses.

Subscriber Sync (BSS -> CRM)¶

BSS Field	CRM Field	Direction	Transformation / Constraint
Subscriber_Master.MSISDN	SF_Account.MSISDN__c	BSS -> CRM	—
Subscriber_Master.Name	SF_Account.Name	BSS -> CRM	—
Subscriber_Master.Segment	SF_Account.Segment__c	BSS -> CRM	—
Subscriber_Master.Status	SF_Account.Subscriber_Status__c	BSS -> CRM	Active, Suspended, Churned
Plan_Product.Plan_Name	SF_Account.Current_Plan__c	BSS -> CRM	—
Billing_Record.ARPU	SF_Account.ARPU__c	BSS -> CRM	Rolling 3-month average
Billing_Record.Payment_Status	SF_Account.Payment_Status__c	BSS -> CRM	Read-only in CRM

Retention & Campaign Sync (CRM -> BSS)¶

CRM Field	BSS Field	Direction	Notes
Campaign.Retention_Offer	Subscriber_Master.Active_Offer__c	CRM -> BSS	Applied at next billing cycle
Service_Request.Case_Outcome	Subscriber_Master.Last_Case_Outcome	CRM -> BSS	For churn risk scoring
Campaign.Response_Status	Campaign_Response.Status	CRM -> BSS	Accepted, Declined, Expired

Conflict Resolution: BSS wins for subscriber/billing/ARPU data; CRM wins for interaction/retention/campaign data

Failure Handling: 3 retries at 5-min intervals; dead letter queue; alert telco-integration-alerts@company.com

2. CDR/Mediation Feed¶

ID: INTEGRATION_CDR_MEDIATION_V1_0 | File: cdr-mediation-feed.yaml

Near real-time feed of rated and raw CDR/xDR records from the mediation platform into the Ontology Layer.

CDR Field Mapping¶

Mediation Field	Ontology Field	Target Entity	Notes
CDR.Call_ID	CDR_Record.CDR_ID	CDR_Record	Unique identifier
CDR.A_Number	CDR_Record.Calling_MSISDN	CDR_Record	Originating subscriber
CDR.B_Number	CDR_Record.Called_MSISDN	CDR_Record	Terminating number
CDR.Duration	CDR_Record.Duration_Seconds	CDR_Record	—
CDR.Volume_MB	Data_Session.Volume_MB	Data_Session	Data usage records
CDR.Cell_ID	CDR_Record.Cell_ID	CDR_Record	For network correlation
CDR.Rating_Status	CDR_Record.Rating_Status	CDR_Record	Rated, Unrated, Error
CDR.Charge_Amount	CDR_Record.Charge_Amount	CDR_Record	Post-rating charge
CDR.Record_Type	CDR_Record.Record_Type	CDR_Record	Voice, Data, SMS, Roaming, VAS

Aggregated Usage Metrics¶

Metric	Target Entity	Aggregation	Notes
Total voice minutes (daily)	Aggregated_Usage	Sum per subscriber per day	—
Total data MB (daily)	Aggregated_Usage	Sum per subscriber per day	—
Total SMS count (daily)	Aggregated_Usage	Count per subscriber per day	—
Roaming usage (daily)	Aggregated_Usage	Sum per subscriber per roaming partner	—

Frequency: Near real-time (<15 min); batch reconciliation at end-of-day

3. OSS Alarm & Performance Feed¶

ID: INTEGRATION_OSS_ALARM_PERF_V1_0 | File: oss-alarm-perf-feed.yaml

Real-time alarm feed from fault management and 15-minute performance counters from the performance management system.

Alarm Feed (Fault Management -> Ontology)¶

OSS Field	Ontology Field	Target Entity	Notes
FM_Alarm.Alarm_ID	Alarm.Alarm_ID	Alarm	Unique identifier
FM_Alarm.NE_ID	Alarm.Network_Element_ID	Alarm	Source network element
FM_Alarm.Severity	Alarm.Severity	Alarm	Critical, Major, Minor, Warning
FM_Alarm.Probable_Cause	Alarm.Probable_Cause	Alarm	TMF-aligned cause code
FM_Alarm.Timestamp	Alarm.Raised_At	Alarm	—
FM_Alarm.Clear_Time	Alarm.Cleared_At	Alarm	Null if still active

Performance Counters (PM System -> Ontology)¶

PM Field	Ontology Field	Target Entity	Notes
PM.Counter_Name	Performance_Counter.Counter_Name	Performance_Counter	PRB utilization, throughput, etc.
PM.NE_ID	Performance_Counter.Network_Element_ID	Performance_Counter	Source network element
PM.Cell_ID	Performance_Counter.Cell_ID	Performance_Counter	Cell-level granularity
PM.Value	Performance_Counter.Value	Performance_Counter	Numeric measurement
PM.Timestamp	Performance_Counter.Measurement_Time	Performance_Counter	15-min interval boundary

Network Inventory (Inventory System -> Ontology)¶

Inventory Field	Ontology Field	Target Entity	Notes
INV.NE_ID	Network_Element.NE_ID	Network_Element	—
INV.NE_Type	Network_Element.Type	Network_Element	eNodeB, gNodeB, Router, Switch
INV.Site_ID	Cell_Site.Site_ID	Cell_Site	—
INV.Location	Cell_Site.Latitude, Cell_Site.Longitude	Cell_Site	GPS coordinates
INV.Sector_ID	Sector.Sector_ID	Sector	Per-cell sector

OSS Data Pipeline:

flowchart LR
    FM["Fault Management"] -->|"Real-time"| ALARM["Alarm Correlation Engine"]
    PM["Performance Management"] -->|"15-min"| AGG["Counter Aggregation"]
    INV["Network Inventory"] -->|"On-change"| SYNC["Inventory Sync"]
    ALARM --> ONT["Ontology Layer"]
    AGG --> ONT
    SYNC --> ONT

Frequency: Alarms: real-time (<1 min); Performance counters: 15-min intervals; Inventory: on-change + daily full sync

4. Field & Equipment Telemetry Feed¶

ID: INTEGRATION_FIELD_TELEMETRY_V1_0 | File: field-telemetry-feed.yaml

Real-time equipment telemetry and daily work order synchronization from field systems.

Feed	Target Entity	Frequency	Special Rules
Battery voltage and charge level	Equipment_Telemetry	Real-time	Voltage below threshold: immediate alert to NOC
Generator fuel level and runtime	Equipment_Telemetry	Real-time	Fuel <20%: dispatch refueling work order
HVAC temperature and humidity	Equipment_Telemetry	Real-time	Temperature excursion: immediate alarm + equipment throttle
Antenna tilt and azimuth (RET)	Equipment_Telemetry	Real-time	Drift >2° from baseline: investigation ticket
Work orders from CMMS	Work_Order	Daily sync + on-event	Status changes pushed in real-time
Site survey data	Site_Survey	On-completion	Survey results trigger capacity planning review
Technician availability	Technician	Real-time	GPS location + availability status for dispatch optimization

Failure Handling: 3 retries at 5-min intervals; telemetry gap >30 min: alert NOC; dead letter queue for WO sync

5. Customer Interaction Feed¶

ID: INTEGRATION_CUSTOMER_INTERACTION_V1_0 | File: customer-interaction-feed.yaml

Near real-time feed of customer interaction data from all contact channels into the Ontology Layer with sentiment analysis.

Feed	Target Entity	Frequency	Special Rules
Call recordings (speech-to-text transcription)	Interaction_Record	Near real-time	Transcription confidence >0.85: auto-index; <0.85: manual review
Chat transcripts (live chat, chatbot)	Interaction_Record	Near real-time	Bot handoff to agent: flagged for quality review
Email threads	Interaction_Record	Near real-time	—
Social media mentions (Twitter/X, Facebook)	Interaction_Record	Near real-time	Negative sentiment + >1000 followers: immediate escalation to PR
NPS survey responses	NPS_Survey	Near real-time	Detractor (score ≤6): immediate alert to retention team

Sentiment Analysis Pipeline:

flowchart LR
    RAW["Raw Interaction"] --> NLP["NLP / Sentiment Engine"]
    NLP --> SCORE{"Sentiment Score"}
    SCORE -->|"Negative (< 0.3)"| ESCALATE["Immediate Escalation + Alert"]
    SCORE -->|"Neutral / Positive"| INDEX["Index to Ontology"]
    ESCALATE --> ONT["Ontology Layer"]
    INDEX --> ONT

Frequency: Near real-time (<5 min for most channels); social media: 15-min scan cycle

6. External & Regulatory Feed¶

ID: INTEGRATION_EXTERNAL_REGULATORY_V1_0 | File: external-regulatory-feed.yaml

Daily scan of external and regulatory data sources with automated change intelligence.

Feed	Target Entity	Frequency	Special Rules
Competitor plan monitoring (pricing, data allowances)	Competitor_Plan	Daily scan	New plan launch by top-3 competitor: immediate alert to Pricing team
Market share data (regulator, industry reports)	Market_Share	Monthly / quarterly	Significant share movement (>1% change): alert to CMO
Regulatory publications (spectrum, QoS, privacy)	Regulatory_Publication	Daily scan	New regulation with compliance deadline: immediate impact assessment
Spectrum auction/assignment data	Spectrum_License	On-event	New license award: immediate update to spectrum inventory
GIS / population data (census, coverage maps)	GIS_Data	Quarterly	Population growth >5% in coverage area: trigger capacity review

Regulatory Change Pipeline:

flowchart LR
    RAW["External Publication"] --> NLP["NLP Extraction"]
    NLP --> IMPACT{"Impact Assessment"}
    IMPACT -->|"Spectrum / QoS / Privacy"| IMMEDIATE["Immediate Alert + Impact Report"]
    IMPACT -->|"Minor / Administrative"| BATCH["Weekly Digest"]

Failure Handling (All Integrations)¶

All integrations share a common failure handling pattern:

Setting	Value
Retry count	3
Retry interval	5 minutes
Dead letter queue	Enabled
Alert on failure	Integration-specific alert email
Fallback	Source system value is authoritative; manual update required in target

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