Integrations¶

6 system integration mappings that connect the Data Plane source systems to the Semantic Ontology Layer. Each integration is defined in enterprise-knowledge/integrations/ as a YAML file with field-level mappings, conflict resolution, and failure handling.

Integration Summary¶

#	Integration	Source	Target	Type	Frequency
1	POS-ERP Sync	POS	ERP	Bidirectional	15-min + real-time transactions
2	CRM/CDP-POS Sync	CRM/CDP	POS	Bidirectional	Real-time
3	E-commerce & Digital Feed	E-commerce / Digital Analytics	Ontology Layer	Unidirectional	Real-time streaming
4	ERP-WMS Inventory Feed	WMS	ERP	Bidirectional	Daily + real-time delta
5	Social & Market Intelligence Feed	Social / Review / Competitor APIs	Ontology Layer	Unidirectional	4-hour cycle
6	IoT & Sensor Feed	In-Store IoT	Ontology Layer	Unidirectional	Real-time

Integration Architecture¶

flowchart LR
    POS["POS / Commerce"] -->|"#1 Bidirectional 15min + RT"| ERP["ERP System"]
    CDP["CRM / CDP"] -->|"#2 Bidirectional RT"| POS
    ECOM["E-commerce / Digital"] -->|"#3 Real-time Streaming"| ONT["Ontology Layer"]
    WMS["WMS"] -->|"#4 Bidirectional Daily + Delta"| ERP
    SOC["Social / Reviews / Competitor"] -->|"#5 4-hour Cycle"| ONT
    IOT["In-Store IoT"] -->|"#6 Real-time"| ONT

1. POS-ERP Sync¶

ID: INTEGRATION_POS_ERP_V1_0 | File: pos-erp-sync.yaml

POS is source of truth for transaction data. ERP is source of truth for product master, pricing, and promotions.

Transaction Sync (POS -> ERP)¶

POS Field	ERP Field	Direction	Transformation / Constraint
Transaction.Transaction_ID	ERP_Sales_Document.External_ID	POS -> ERP	—
Transaction.Store_ID	ERP_Sales_Document.Plant_ID	POS -> ERP	Via store-plant mapping table
Transaction.Total_Amount	ERP_Sales_Document.Revenue	POS -> ERP	Net of discounts and returns
Transaction_Line_Item.SKU	ERP_Sales_Document_Line.Material_ID	POS -> ERP	Via GTIN-to-Material mapping
Transaction_Line_Item.Quantity	ERP_Sales_Document_Line.Quantity	POS -> ERP	—
Return_Transaction.*	ERP_Return_Document.*	POS -> ERP	Full return record for inventory credit

Master Data Sync (ERP -> POS)¶

ERP Field	POS Field	Direction	Notes
Product_Master.GTIN	POS_Product.Barcode	ERP -> POS	GS1-compliant identifier
Product_Master.Description	POS_Product.Display_Name	ERP -> POS	—
Price_Record.Active_Price	POS_Product.Price	ERP -> POS	Effective date/time enforced
Promotion.Discount_Rules	POS_Promotion.Rules	ERP -> POS	Applied at checkout
Product_Attribute.Age_Restricted	POS_Product.Requires_Age_Check	ERP -> POS	Triggers age verification at register

Conflict Resolution: POS wins for transaction data; ERP wins for master data (product, pricing, promotions)

Failure Handling: 3 retries at 5-min intervals; dead letter queue; alert retail-integration-alerts@company.com

2. CRM/CDP-POS Sync¶

ID: INTEGRATION_CDP_POS_V1_0 | File: cdp-pos-sync.yaml

CDP is source of truth for customer profile and loyalty. POS is source of truth for in-store transactions.

Transaction Event Sync (POS -> CRM/CDP)¶

POS Field	CDP Field	Direction	Transformation / Constraint
Transaction.Transaction_ID	CDP_Event.Event_ID	POS -> CDP	—
Transaction.Customer_ID (loyalty swipe)	CDP_Event.Customer_ID	POS -> CDP	Identity stitched via loyalty card or app
Transaction_Line_Item.SKU	CDP_Event.Product_ID	POS -> CDP	—
Transaction_Line_Item.Quantity	CDP_Event.Quantity	POS -> CDP	—
Transaction.Total_Amount	CDP_Event.Basket_Value	POS -> CDP	—
Loyalty_Account.Points_Earned	CDP_Loyalty.Points_Balance	POS -> CDP	Delta update on each transaction

Profile & Offer Sync (CRM/CDP -> POS)¶

CDP Field	POS Field	Direction	Notes
Customer_Profile.Customer_ID	POS_Customer.Loyalty_ID	CDP -> POS	For loyalty lookup at checkout
Loyalty_Account.Tier	POS_Customer.Tier	CDP -> POS	Tier-based pricing and offers
Promotion.Personalized_Offers	POS_Offer.Active_Offers	CDP -> POS	Displayed at checkout or app
Customer_Segment.Segment_ID	POS_Customer.Segment	CDP -> POS	For real-time offer targeting

Conflict Resolution: CDP wins for customer profile and loyalty data; POS wins for transaction data

Frequency: POS→CDP: real-time (every transaction with loyalty identifier); CDP→POS: on profile/offer change + daily full sync

3. E-commerce & Digital Feed¶

ID: INTEGRATION_ECOM_DIGITAL_V1_0 | File: ecom-digital-feed.yaml

Real-time streaming of digital interaction data into the Ontology Layer for personalization and demand forecasting.

Feed	Target Entity	Frequency	Special Rules
Clickstream events (page views, product views, add-to-cart)	Clickstream_Event	Real-time streaming	Session stitching via cookie/device ID
Search queries	Browsing_Session	Real-time streaming	Zero-result searches flagged for merchandising review
Cart events (add, remove, abandon)	Browsing_Session	Real-time streaming	Cart abandonment at 30 min inactivity triggers retargeting
Conversion data (checkout, payment)	Online_Order	Real-time streaming	—
Online orders (line items, delivery address, fulfillment method)	Online_Order	Real-time	Fulfillment routing based on ATP and proximity

Digital Event Pipeline:

flowchart LR
    WEB["Website / App"] --> STREAM["Event Stream (Kafka)"]
    STREAM --> SESSION["Session Stitcher"]
    SESSION --> ENRICH{"Identity Resolution"}
    ENRICH -->|"Known Customer"| CDP["CDP Profile Update"]
    ENRICH -->|"Anonymous"| ANON["Anonymous Cohort"]
    CDP --> ONT["Ontology Layer"]
    ANON --> ONT

4. ERP-WMS Inventory Feed¶

ID: INTEGRATION_ERP_WMS_V1_0 | File: erp-wms-inventory-feed.yaml

WMS is source of truth for warehouse stock positions. ERP is source of truth for store stock and product master.

WMS -> ERP¶

WMS Field	ERP Field	Direction	Notes
WMS_Stock.SKU x Location	Inventory_Position.Unrestricted_Qty	WMS -> ERP	Warehouse positions updated daily + real-time delta
WMS_Receipt.GRN_ID	Goods_Receipt.GRN_ID	WMS -> ERP	Triggers three-way match (PO-GRN-Invoice)
WMS_Shipment.Shipment_ID	Shipment.Shipment_ID	WMS -> ERP	Carrier, tracking, estimated delivery
WMS_Stock_Movement.Type	Stock_Movement.Movement_Type	WMS -> ERP	Receipts, issues, transfers, adjustments

ERP -> WMS¶

ERP Field	WMS Field	Direction	Notes
Purchase_Order.PO_ID	WMS_Inbound.PO_Reference	ERP -> WMS	Expected receipts for dock scheduling
Transfer_Order.Transfer_ID	WMS_Transfer.Transfer_Reference	ERP -> WMS	Inter-location stock movements
Online_Order.Fulfillment_Node	WMS_Outbound.Order_Reference	ERP -> WMS	Ship-from-store or ship-from-DC routing

Conflict Resolution: WMS wins for warehouse stock positions; ERP wins for store stock and product master

Frequency: WMS→ERP: daily full (06:00 UTC) + real-time delta on receipts/shipments; ERP→WMS: on-event (PO creation, transfer order, online order)

ID: INTEGRATION_SOCIAL_MARKET_V1_0 | File: social-market-intelligence-feed.yaml

4-hour refresh cycle for standard data; critical/negative signals pushed immediately.

Feed	Target Entity	Frequency	Special Rules
Product reviews (marketplace, own site)	Product_Review	4-hour cycle	Negative reviews (rating ≤2): immediate push for response
Brand/product sentiment (social media)	Brand_Sentiment	4-hour cycle	Sentiment score <30 for 7+ days: escalation to Marketing VP
Competitor pricing (web scraping, APIs)	Competitor_Price	4-hour cycle	KVI price changes: immediate push for price matching review
Market trends (search trends, category data)	Market_Trend	4-hour cycle	Trending products flagged for demand planning

Signal Classification Pipeline:

flowchart LR
    RAW["Raw Feed"] --> NLP["NLP Classification"]
    NLP --> SEV{"Severity Assessment"}
    SEV -->|"Critical / Negative"| IMMEDIATE["Immediate Push + Alert"]
    SEV -->|"Standard"| BATCH["4-Hour Batch Update"]

6. IoT & Sensor Feed¶

ID: INTEGRATION_IOT_SENSOR_V1_0 | File: iot-sensor-feed.yaml

Real-time streaming of in-store sensor data into the Ontology Layer for store operations and sustainability monitoring.

Feed	Target Entity	Frequency	Special Rules
Foot traffic counters (entrance/zone)	Store_Traffic	Real-time	Aggregated to 15-min intervals for reporting; raw for real-time staffing
Shelf condition (computer vision)	Shelf_Condition	Real-time	Out-of-stock or planogram deviation: immediate alert to floor staff
Temperature sensors (cold chain)	Temperature_Sensor	Real-time	Excursion outside spec: immediate quarantine alert per POL-SUST-001
RFID (high-value items, apparel)	Inventory_Position (delta)	Real-time	Reconciled against ERP inventory daily; discrepancy >2%: investigation

IoT Sensor Pipeline:

flowchart LR
    SENSOR["In-Store Sensors"] --> EDGE["Edge Gateway"]
    EDGE --> STREAM["Event Stream (MQTT/Kafka)"]
    STREAM --> PROC{"Processing Engine"}
    PROC -->|"Threshold Breach"| ALERT["Immediate Alert + Action"]
    PROC -->|"Normal Reading"| AGG["Aggregate + Store"]
    ALERT --> ONT["Ontology Layer"]
    AGG --> ONT

Failure Handling (All Integrations)¶

All integrations share a common failure handling pattern:

Setting	Value
Retry count	3
Retry interval	5 minutes
Dead letter queue	Enabled
Alert on failure	Integration-specific alert email
Fallback	Source system value is authoritative; manual update required in target

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